Policy

OUR POLICY

We create better lives for our customers by introducing an advance and modern fast food.
1) We advocate our trustworthiness by providing correct information about our
products to our customers.
2) We follow and update all applicable laws and regulations to ensure our products
safe to be consume.
3) Keeping our work environment safe and protected. We strongly believe “Save our
nature starts with me” and practice “quality come first before quantity”.
4) Customer’s satisfaction is our priority. We attend to achieve expectations and
requirements of all interested parties.

RETURN POLICY

RETURN AND EXCHANGE POLICY

  • If you received a damaged, rotten and contaminated product in any way, please take a
    photo of the product which clearly displays the damage along with the proof of purchase.
    Once we received your request and the assess of damage, then your replacement will be
    sent to you.
  • If the product is out of stock, you can choose an alternative product for exchange.
  • If our product arrived incorrectly, please contact our phone or email include a photo and
    your order number to return back to us.
  • All product to be returned must be returned with all labels still intact in its original
    packaging.
  • All postage charges for returned are to be borne by seller.
  • All returned product must be shipped back to:
    SWIFT PREMIUN SDN BHD.
    No 9, Jalan PP 11/3,Alam Perdana Industrial Park,47130 Puchong,Selangor.
    Tel: 018-9869133
  • If anything unclear or you have more questions, feel free to contact our Customer Support
    Team through our contact form page.

PRIVACY POLICY

Personal Identification Details
Your personal identification details are used to process your order of the products,
customize your profile information, internal usage with legal requirements, update your
status of online shopping in our site and also to update our customers with our latest news
of updates/changes, promotions and events. Reseller’s personal identification details are
used to process your sales and commission released.
Confidentiality
Your personal information such as credit cards details, bank account numbers are well kept
secret and confidential with us. We will never share any of your personal details to any third
party. Our sites do apply appropriate security application in order to keep all the customers
information safe at all time.
Security
our company website do applies appropriate security application in order to prevent the
leaking customers’ personal identification details from third parties, illegal disclosure and
hackers.

Our ingredients, suppliers and raw materials are comfirmed halal & from halal sources. Our process are strictly followed with halal requirements and the halal certificate application is in process.

Bahan mentah dan pembekal bahan dijamin halal dan diperolehi daripada sumber yang halal. Pemprosesan produk kami dipantau sepenuhnya oleh pengerusi halal produk Syiok Rasa.

Statement by,

 
Halal chairman 
NURUL ELMIA FARAHEEN BINTI EMBOK TAHA